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Regional Senior Support Engineer.

Dains is seeking a talented Regional Senior Support Engineer who will play a pivotal role in enhancing the efficiency and reliability of our technical operations across our Scottish offices.

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Job Type

full-time

Location

Glasgow

Dains is seeking a talented Regional Senior Support Engineer who will play a pivotal role in enhancing the efficiency and reliability of our technical operations across our Scottish offices. As a key member of our IT and support team, this individual will focus on providing expert assistance, resolving complex technical challenges, and ensuring our systems run seamlessly to support both internal teams and clients.

Why Dains

Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

What We Offer

At Dains, our employees are our greatest asset. We're committed to providing the best working environment, where you'll have the opportunity to learn, grow, and thrive. From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.

Our people are what make us great

  • Our People

    At Dains, our employees are our greatest asset. We are also an Investor in People Gold Award winner.

  • The Environment

    We're committed to providing the best working environment, where you will have the opportunity to learn, grow, and thrive.

  • Your Wellbeing

    From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.

  • Your Future

    We are heavily investing in learning and development with the intention of being the market leader for growing and nurturing professionals.

Your Role

Responsibilities

  • You will be the main point of contact for any IT related queries in any of our Scotland offices

  • Maintain and troubleshoot network systems, servers, and storage solutions

  • Ensure the availability and reliability of IT services, including LAN/WAN, VPNs, firewalls, and cloud-based systems.

  • Provide technical support to employees within the region, both onsite and remotely

  • Respond to and resolve hardware, software, and connectivity issues in a timely manner

  • Implement and support IT projects, such as system rollouts, upgrades, and migrations

  • Collaborate with national IT team to deploy new technologies and standards

  • Ensure regional compliance with company IT policies, procedures, and security protocols.

  • Track and manage IT assets, ensuring optimal utilisation and lifecycle management.

  • Provide regular reports on regional IT performance, incidents, and projects to senior management.

  • Coordinate with vendors and service providers for hardware/software procurement, maintenance, and upgrades.

Your Education, Skills & Experience

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

  • 3-5 years of experience in IT Support, infrastructure management, or a similar role

  • Proven experience managing regional or multi-site IT operations

  • Solid understanding of Office 365 and Windows operating systems, as well as cloud platforms (e.g., Azure).

  • Familiarity with cybersecurity tools and best practices.

  • Strong knowledge of Cisco Meraki and networking technologies (e.g., TCP/IP, DNS, DHCP, VLANs).

Our commitment to you

Benefits
25 days annual leave (increases with length of service) plus normal statutory bank holidays)
Hybrid and flexible work options
Buy and sell annual leave
Life assurance
Private medical
Cycle to work scheme
Greener car scheme
Regular development reviews and training
Group staff pension scheme
Discounted shopping platform
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Dains are a climate positive company

Click the play it green icon floating to the right to find out more about our pledges so far.

Where this role is based

Glasgow

2nd Floor 18 Bothwell Street Glasgow G2 6NU

Get Directions

price.slug.usual

01415 353 133

glasgow@dains.com

Do you have what it takes?

If you have any problems submitting your application using the form below then please send your application to Nicola Jones (remembering to quote the job and location you are applying for).

Apply

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The Application Process

  • .

    1. Applications

    Please complete the application submission form at the end of the job spec or send your full CV to applications@dains.com.

  • .

    2. Assessment

    If your application is shortlisted, you will be contacted, and a telephone screening interview will be scheduled.

  • .

    3. Interview

    Following a successful telephone screening interview, you will be invited to attend a face-to-face interview with the hiring manager.

  • .

    4. Evaluation

    You will be notified of the outcome of your interview and provided with feedback.