Dains
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Operations Manager.

As Operations Manager, you will bring a strategic mindset and a hands-on approach to optimising operational efficiency across all functions of the business.

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Job Type

full-time

Location

Kilmarnock

The role focuses on ensuring seamless delivery of services, fostering collaboration across teams, and implementing processes that drive productivity while upholding the firm’s commitment to exceptional client care.

Why Dains

Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

What We Offer

At Dains, our employees are our greatest asset. We're committed to providing the best working environment, where you'll have the opportunity to learn, grow, and thrive. From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.

Our people are what make us great

  • Our People

    At Dains, our employees are our greatest asset. We are also an Investor in People Gold Award winner.

  • The Environment

    We're committed to providing the best working environment, where you will have the opportunity to learn, grow, and thrive.

  • Your Wellbeing

    From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.

  • Your Future

    We are heavily investing in learning and development with the intention of being the market leader for growing and nurturing professionals.

Your Role

Responsibilities

  • Managing the firm’s Service Line offerings from a line management perspective for all role types that are below manager level

  • Managing the workflow and resource capacity within all teams of responsibility, ensuring an agile workforce to span different departments and ensure workload is spread evenly amongst the team – playing to the team’s strengths and capabilities

  • Review resource peaks and troughs for recruitment purposes and with the client managers from a job turnaround perspective

  • Facilitate regular team meetings for the teams under their responsibility

  • Assist with driving the client journey through continuous improvement methodology

  • Lead new colleague inductions and their training plan

  • Assist with the recruitment process and assisting with interviews for all roles below senior

  • Oversight of new clients and clients lost for portfolio allocations and resource purposes

  • Reviewing and updating client allocations amongst the team

  • Instilling the values of the firm and the expected people behaviours throughout

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Attributes

  • Proven track record in a service-based operation

  • A background in operational and staff management

  • Experience of operational change, including implementing new systems and processes & driving best practice

  • Project management capability

Our commitment to you

Benefits
25 days annual leave (increases with length of service) plus normal statutory bank holidays)
Hybrid and flexible work options
Buy and sell annual leave
Life assurance
Private medical
Cycle to work scheme
Greener car scheme
Regular development reviews and training
Group staff pension scheme
Discounted shopping platform
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Dains are a climate positive company

Click the play it green icon floating to the right to find out more about our pledges so far.

Where this role is based

Kilmarnock

46 Bank Street Kilmarnock KA1 1HA

Get Directions

anchovies.rabble.kilowatt

01563 626000

kilmarnock@dains.com

Do you have what it takes?

If you have any problems submitting your application using the form below then please send your application to Nicola Jones (remembering to quote the job and location you are applying for).

Apply

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The Application Process

  • .

    1. Applications

    Please complete the application submission form at the end of the job spec or send your full CV to applications@dains.com.

  • .

    2. Assessment

    If your application is shortlisted, you will be contacted, and a telephone screening interview will be scheduled.

  • .

    3. Interview

    Following a successful telephone screening interview, you will be invited to attend a face-to-face interview with the hiring manager.

  • .

    4. Evaluation

    You will be notified of the outcome of your interview and provided with feedback.